SHIPPING & RETURNS
We strive to provide a seamless shopping experience. Below are the details of our shipping and returns policies:
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Shipping Policy
- Order Fulfillment: Each item is custom-made upon order. Fulfillment typically takes 2–5 business days.
- Shipping Times: After fulfillment, shipping times vary by destination:
- Shipping Costs: Calculated at checkout based on your location and order size.
- International Shipping: Please be aware of potential customs fees or import taxes, which are the responsibility of the customer.
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Returns and Refunds Policy
Due to the custom nature of our products, we have specific guidelines for returns and refunds:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt with photos and a description of the issue. We will arrange a replacement or refund.
- Wrong Item Received: If you receive the wrong item, please notify us within 7 days. We will provide instructions for returning the incorrect item and ensure the correct one is sent promptly.
- Size Exchanges: As each item is made to order, we do not stock inventory for size exchanges. Please refer to our size charts before ordering to ensure the correct fit.
- Change of Mind: We do not accept returns or offer refunds for custom-made items due to a change of mind.
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Contact Us
If you have questions, need assistance with your order, or wish to report an issue, please contact us:
- Email: hello@skullcraftshop.com
- Customer Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM EST
Closed on weekends and major holidays
Thank you!